Return and Refund Policy

At plpremiumresorts, we aim to provide you with a smooth and hassle-free booking experience for your hotel stays. As an affiliate platform, we partner with a variety of hotels and resorts in Poland to bring you the best selection of accommodation. Please note that each hotel and resort manages its own return and refund policies. Below you will find the general refund and cancellation policies based on the policies of our partner hotels.

1. Hotel cancellation and refund policies

Each hotel or resort listed on plpremiumresorts has its own cancellation and refund policy, which may vary depending on the type of booking and the specific conditions at the time of reservation. We recommend that you carefully review the cancellation policy when booking. These policies are set by our partner hotels and are clearly visible during the booking process.

Common guidelines include:

• Free cancellation : Some hotels offer free cancellation up to a certain number of days before your check-in date. If you cancel within the allowed period, you may receive a full refund.
• Non-refundable rates : Certain special rates may be non-refundable. If you select a non-refundable rate, you will not be entitled to a refund in the event of cancellation.
• Partial refunds : Some bookings may be eligible for a partial refund, depending on when you cancel and the hotel's policies.

2. How to request a refund

If you would like to request a refund or cancellation, please follow these steps:

1. Check the hotel policy : Review the cancellation and refund policy presented to you during the booking process to make sure your request complies with the hotel's policies.
2. Contact the hotel directly : Since plpremiumresorts is an affiliate platform, all cancellation and refund requests should be made directly to the hotel you booked with. The hotel will provide you with instructions on how to cancel your reservation and request a refund.
3. Contact Us for Assistance : If you encounter any issues or need assistance, you can contact us at info@plpremiumresorts.com . Although we do not process refunds directly, we are happy to assist you in contacting the relevant hotel staff.

3. Processing time for refunds

The refund process is handled by the hotel or resort you booked with. Once the hotel processes your refund, it can take anywhere from a few days to several weeks, depending on your bank or payment method. Refunds are usually paid to the same payment method used to make the original booking.

4. Changes or modifications to the booking

If you need to change or adjust your booking, please contact the hotel directly. Changes such as changes to dates, number of guests or room type are subject to availability and hotel policies. Changes may also affect the price of the booking.

5. Non-refundable fees and costs

Certain fees, such as administration fees or service fees, may be non-refundable. These fees are typically charged by the hotels and are not the responsibility of plpremiumresorts . Please check the hotel's policies for details on non-refundable fees.

6. Overbooking of the hotel or service interruptions

In the rare event that a hotel is overbooked or experiences service disruptions that prevent you from being able to enjoy your stay, the hotel will usually offer a full refund or alternative accommodation. plpremiumresorts is not responsible for overbookings or disruptions, but we will help resolve such issues in collaboration with the hotel.

7. Disputes and problems

If you have any issues with your booking that cannot be resolved directly with the hotel, please contact us. While we do not process refunds or cancellations directly, we are committed to ensuring you have the best possible experience and will help you resolve any issues.